General FAQ’s

  • Is my holiday protected when I book with you?

    Yes, absolutely. Travel Dreams By Ashleigh which is part of ‘Your Holiday Booking’ when selling travel arrangements is a trading name of the The Midcounties Co-operative Travel Consortium Ltd who are ABTA and ATOL protected (ABTA P6938).

  • Do you price match?

    We can either price match, or beat most quotes from big retailers. Send the team a screenshot of the offer you have found, plus all the details, and we’ll make the magic happen.

  • Why should I book with you?

    The level of service compared to booking with the big name companies is unrivalled. We’re on hand when you need us to answer any questions or amend any details, ease any worries, and take the dreaded task of waiting hours on the phone to speak to the airline. Think of it as an ‘all in one’ package.

  • When is my final balance due?

    Balances are due 12 weeks prior to boarding (with the exception of a couple travel operators; don’t worry though, we will let you know in advance).

    I have a fantastic online payment facility that allows you to log in and make payments. Ask me about direct debits to pay in installments.

  • Opening hours?

    We pride ourselves on being personal, available at crazy hours, and putting our customers first.

    As a local independent company, customers are important, so rest assured, you're in the best hands around the clock.

  • I'm not local, can I still book?

    Of course! 90% of our customers do all their planning, booking and talking through our Facebook page. Yes we have an office, but by no means does that mean you have to travel 200 miles to see us face to face.

  Travel FAQs