General FAQ’s

  • Are Travel Dreams Holidays ABTA & ATOL protected?

    Yes – Travel Dreams by Ashleigh is part of Midcounties Co‑operative Travel Consortium Ltd (ABTA P6938). All applicable packages are ATOL protected.

  • Do you price match?

    Yes, we’ll match or beat most major retailer quotes—just send us the offer details along with a screenshot and we will make the magic happen.

  • Why should I book with you?

    The level of service compared to booking with the big name companies is unrivalled. We’re on hand when you need us to answer any questions or amend any details, ease any worries, and take the dreaded task of waiting hours on the phone to speak to the airline. Think of it as an ‘all in one’ package.

  • When is my final payment due?

    Final balance is due 12 weeks before departure, except for some tour operators (don’t worry, we’ll notify you if this applies)

    We have a fantastic online payment facility that allows you to log in and make payments. Ask us about direct debits to pay in installments.

  • Opening hours?

    We pride ourselves on being personal, available at crazy hours, and putting our customers first.

    As a local independent company, customers are important, so rest assured, you're in the best hands around the clock.

  • I'm not local, can I still book?

    Of course! 90% of our customers do all their planning, booking and talking through our Facebook page or over the phone.

  Travel FAQs

  • When will I receive my holiday tickets?
    You’ll get your holiday confirmation straight after booking. Then:

    • Tour Operator Invoice: Sent within 7–14 days.

    • Final Tickets: Usually emailed 7–10 days before departure.

    • EasyJet Holidays: Your invoice is your ticket—no separate documents needed.

    Disneyland Paris & Walt Disney World Tickets

    • Walt Disney Travel Company: You’ll receive ticket reference numbers upon booking, allowing you to immediately link your Disney reservation to the My Disney Experience app.

    • DoSomethingDifferent.com Tickets: We’ll send these 2–3 weeks before travel, or as soon as your balance is fully paid — usually 5 weeks before departure.

  • Easy Jet holidays: you can check in online up to 30 days before you travel or at the airport. This is only if you are on a package holiday. If it’s an Easy Jet flight, you will need to check in online and print your boarding passes.

    Jet2 holidays: You can check in online 28 days before travel or at the airport.
    If you are on a Jet2 flight that is chartered, such as our Lapland package’s, you can only check in at the airport.

    TUI holidays: you can check in online up to 14 days before or at the airport.

    Inghams/Santas Lapland/Canterbury/Transun: Check-in is only available at the airport

    Scheduled airlines: Virgin, BA, Emirates, Icelandair, and JetBlue. You will need to check in online. Please see the individual airline for when it opens.

    Low-cost airline: Ryanair, EasyJet, Jet2 flights only; please check in online or you may be charged at the airport.

    Always follow your airline’s exact instructions in your documents. We’re happy to assist if unsure.

  • When do I receive my holiday confirmation?

    You’ll receive two types of confirmation:

    1. Booking Confirmation: You will receive this within 24 hours.

    2. Tour Operator Invoice: Sent within 7–14 days directly from the tour provider.

    This invoice will show your itinerary, passenger names, flight details, and balance due (if any).

    If you haven’t received your invoice after 14 days, please contact us.

  • How much luggage can I take on my holiday?

    Baggage allowance varies by airline and package. To check yours:

    • View your holiday confirmation/invoice

    • Look for “baggage allowance” section under your flight details

    • Allowances often include:

      • Hand Luggage: 1 small cabin bag (size and weight limits vary)

      • Checked Luggage: Usually 15–23kg per person

    Need help? Contact us and we’ll confirm your luggage limits or advise on adding extra baggage.